Privacy Policy – jili99 Online Gaming Platform

jili99 is an online gaming platform operating at jili99.pro, designed specifically for players in Bangladesh. We offer a range of games including fishing games, card games, live casino, and slots — all accessible via web browser or the jili99 Android app.

For the purposes of this Privacy Policy, "jili99", "we", "us", and "our" refer to the operators of the jili99.pro platform. "You" and "your" refer to any person who visits, registers on, or uses the jili99 platform in any capacity.

This Privacy Policy applies to all personal data collected through jili99.pro, the jili99 mobile app, and any communications you have with our support team. It does not apply to third-party websites or services that may be linked from our platform.

jili99 collects only the personal data that is necessary to provide our services, verify your identity, process payments, and comply with our legal obligations. The table below summarises the categories of data we collect and why.

jili99 collects your personal data through the following channels:

• Direct registration: When you create a jili99 account, you provide your name, date of birth, mobile number, and payment details directly to us.
• Account activity: As you use jili99 — placing bets, making deposits, requesting withdrawals, and playing games — we automatically record this activity as part of your account history.
• Device and browser data: When you visit jili99.pro or use the jili99 app, our servers automatically collect technical data such as your IP address, device type, and browser version. This data is used for security and fraud prevention purposes.
• Support communications: When you contact our support team via live chat or email, we retain records of those communications to help resolve your query and improve our service.
• Cookies and similar technologies: jili99 uses cookies to maintain your login session, remember your preferences, and analyse how the platform is used. See Section 6 for full details on our cookie practices.

We do not purchase personal data from third-party data brokers or marketing companies. All data we hold about you comes directly from your interactions with jili99.

jili99 uses your personal data for the following specific purposes. We only process your data where we have a legitimate reason to do so — either because it is necessary to fulfil our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your privacy rights.

• Account management: To create and maintain your jili99 account, verify your identity, and ensure only you can access your account.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Game delivery: To provide access to the games on jili99, record game results, and calculate winnings accurately.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access. This includes monitoring login patterns and transaction behaviour.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to enforce deposit limits, self-exclusion requests, and other responsible gaming tools.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Platform improvement: To analyse how players use jili99 and identify areas where the platform can be improved. This analysis is performed on aggregated, anonymised data where possible.

jili99 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment providers: We share your mobile number and transaction details with bKash, Nagad, and Rocket as necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Game providers: The game studios whose games are available on jili99 may receive anonymised gameplay data for the purpose of game performance monitoring and RNG certification. They do not receive your personal identity or payment information.
• Legal and regulatory authorities: jili99 will disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a legal obligation.
• Service providers: We use a small number of trusted third-party service providers to help operate jili99 — for example, cloud hosting and customer support software. These providers process data only on our instructions and are contractually bound to keep your data secure and confidential.

jili99 uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: These are required for jili99 to function. They keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: These help us understand how players navigate jili99 — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised. We use this information to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity by identifying unusual login patterns or suspicious behaviour on your account.

jili99 does not use third-party advertising cookies or tracking pixels. We do not allow advertising networks to place cookies on jili99.pro.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to jili99. For most players, the default browser settings are appropriate.

jili99 retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with our legal obligations. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for 7 years after the date of each transaction, as required for financial record-keeping compliance.
• Game history and usage data: Retained for 2 years from the date of each session, then anonymised or deleted.
• Support communications: Retained for 2 years from the date of the last communication in each support thread.
• Technical and security data: Retained for 12 months from the date of collection, then deleted.

When data is no longer required, jili99 deletes it securely or anonymises it so that it can no longer be linked to you as an individual. We do not retain personal data indefinitely.

jili99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• Encryption in transit: All data transmitted between your device and jili99.pro is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when using jili99.
• Encryption at rest: Personal data stored on jili99 servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within jili99 is restricted to staff members who need it to perform their job functions. All staff with data access are trained in data protection practices.
• Fraud monitoring: jili99 operates automated systems that monitor account activity for signs of fraud, unauthorised access, or suspicious behaviour. Alerts are reviewed by our security team promptly.
• Regular security reviews: We conduct regular reviews of our security practices and update them as necessary to address new threats and vulnerabilities.

While jili99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

You have the following rights over your personal data held by jili99. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.

We aim to respond to all data rights requests within 5 business days. In complex cases, we may need up to 30 days. We will always acknowledge your request promptly and keep you informed of progress.

jili99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we conduct age verification checks on accounts where we have reason to suspect the account holder may be underage.

If you are a parent or guardian and you believe your child has registered on jili99, please contact us immediately at [email protected]. We will investigate promptly, close the account, and delete all associated personal data. Any funds deposited by a minor will be returned to the payment source.

jili99.pro may contain links to third-party websites or services — for example, links to payment provider information pages. This Privacy Policy applies only to jili99.pro and the jili99 app. It does not apply to any third-party websites you may visit via links from our platform.

jili99 is not responsible for the privacy practices of third-party websites. We recommend that you read the privacy policy of any third-party website before providing your personal data to them. The presence of a link on jili99.pro does not constitute an endorsement of that website's privacy practices.

jili99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — such as new categories of data collection or new ways of using your data — we will notify registered players via the mobile number or email address on their account before the changes take effect. This gives you the opportunity to review the changes and, if you do not agree, to close your account and withdraw your balance before the new policy applies.

For minor changes — such as clarifications of existing practices or corrections of typographical errors — we will update the page without individual notification. We recommend checking this page periodically to stay informed of our current privacy practices.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili99 handles your personal data, please get in touch with our support team. We take privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Live Chat: Available through your jili99 account after login
• Response Time: We aim to respond to all privacy-related enquiries within 24 hours, and to complete data rights requests within 5 business days

When contacting us about a data rights request, please include your registered mobile number and a clear description of your request so we can locate your account and process your request as quickly as possible.